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Electronic Record Disclaimer
This document is an electronic record in accordance with the Information Technology Act, 2000 and applicable rules. As it is system-generated, no physical or digital signature is required.
By accessing or using this website (“Website”), you agree to the Terms of Use, Privacy Policy, and other policies. If you disagree, please do not use the Website.
Pretty Queen grants you a limited, revocable, non-exclusive license to use the Website, as long as you comply with the Terms.
Acceptance of Terms
- These Terms form a binding agreement. They include all policies and apply to free or paid services/products offered via the Website.
- Using the Website confirms ongoing agreement to these Terms and all updates.
User Eligibility
Users must be legally capable of entering into a contract. In India, this means users must be 18 years or older.
Account Creation
Registration is required to access all features. You consent to receive communications, which you may opt out of.
Limitation of Liability
Pretty Queen is not liable for indirect or incidental damages, including data loss, service interruption, or emotional distress.
Copyright & Intellectual Property
All content is owned by Pretty Queen. Unauthorized use or reproduction is prohibited and may result in legal action.
Payments
Payments are processed via third-party gateways. Pretty Queen is not responsible for any issues arising from these services.
Order Cancellation by Pretty Queen
- Incorrect pricing or info
- Out-of-stock products
- Quantity limits or fraud flags
We may request more details and refund amounts if orders are cancelled post-payment.
Shipping, Cancellation, Return Policies
Please refer to the respective policy pages for detailed guidelines on shipping, cancellations, and returns.
Return / Exchange / Refund Policy
- Returns/exchanges only for damaged or incorrect items. Clear unboxing video is required.
- Refunds are not offered currently.
- Minor transit damage is not eligible for return.
- No return/refund for dislike or size issues.
Fraudulent Activity
Fraudulent actions will result in account cancellation and possible legal proceedings.
Product Colors
Colors may vary slightly due to screen settings. No guarantees on color matching are made.
Jewellery Care Guidelines
- Avoid chemicals, perfumes, salt water, and moisture.
- Store in a dry pouch or soft-lined box.
Allergy & Liability Disclaimer
Pretty Queen is not liable for allergies. Liability is limited to the item purchase value only.
Feedback Policy
Feedback is welcome and public. Once submitted, it cannot be edited or removed. Negative or inappropriate feedback may result in account suspension.