Refund Policy
Return / Refund & Exchange Policy:
Thank you for shopping with Pretty Queen. We take great pride in the quality of our products and are committed to ensure a smooth and fair resolution in the rare event of a damaged (or) incorrect item.
[ Please read our policy carefully ]
Mandatory Unboxing Video Requirement:
To process any return or refund a clear, uninterrupted unboxing video must be provided.
The video must:
- Show a 360° view of the sealed parcel with the shipment label.
- Capture the full unsealing and unpacking process without any Cut, Pause & edits.
- Clearly highlight the damaged or missing item.
- Complaints without proper unboxing video proof will not be accepted under any circumstances.
Eligibility for Return/Refund:
- Returns (or) Refunds are only applicable for damaged (or) incomplete products (e.g., missing earrings or defective items) received during transit.
- We do not accept returns, exchanges, or refunds for reasons such as dislike of product appearance, shedding of beads/sequins, or other non-defective issues.
- International orders are strictly non-refundable and non-exchangeable.
- Sale items are not eligible for return, refund, or exchange.
How to Report a Complaint:
Contact Timeframe:
- Contact us within 24 to 48 hours of receiving the product with information required as mentioned below.
Contact Channels:
- Email: returns@prettyqueen.in
- WhatsApp Only: +91 8610302568
Information Required:
- Order number
- Detailed unboxing video
- Description of the issue
Return & Refund Process:
Approval:
- Our team will review the submitted details and respond within 4-7 working business days.
Shipping:
- Please send the returns via reputed courier services and email us the courier receipt within 2 business days after the product is reported to be defective.
- Products must be returned in their original condition to be eligible for refund or exchange.
- If the product is not shipped back within 2 business days, refund/exchange will not be accepted.
- Deliveries may be delayed due to unforeseen events like natural disasters or weather disruptions. These delays are beyond our control.
Inspection:
- Returned items will be inspected to confirm eligibility.
Replacement or Refund:
- If the product is in stock, a replacement will be shipped within 2-7 working days.
- If unavailable, a refund will be processed within 2–7 working days depending on the payment mode.
Additional Guidelines:
- No cancellations or product swaps are allowed after the order is placed.
- If an item in your order cannot be processed, you may choose a replacement of equal/greater value (with balance paid) or receive a refund for that specific item.
- We reserve the right to deny any request that does not follow this policy.
- For a smooth and hassle-free resolution, please always record a proper unboxing video and contact us promptly in case of any issues.