Our Legal Company Name is ‘SPR Marketing’. Pretty Queen is one of our brand partners.
Electronic Record Disclaimer
This document is an electronic record in accordance with the Information Technology Act, 2000 and applicable rules, as amended from time to time. As it is system-generated, it does not require any physical or digital signature.
By accessing or using this website (“Website”) via any device—computer, mobile, or otherwise—you agree that you have read, understood, and are bound by the following terms and conditions (“Terms of Use”), along with our Privacy Policy and other applicable policies (“Other Policies”). If you do not agree with these terms, please do not use the Website.
As long as you comply with these Terms, Pretty Queen grants you a personal, limited, revocable, non-exclusive, and non-transferable license to access and use the Website.
Acceptance of Terms
- These Terms of Use constitute a legally binding agreement between you and Pretty Queen. They include our Privacy Policy and any other specific terms applicable to services, features, or products—free or paid—offered via the Website. By using the Website, you consent to be bound by these Terms and all associated policies. If you do not agree, you must discontinue use and deactivate your account, if applicable.
- Each time you use the Website, you confirm your continued acceptance of our Terms of Use, Privacy Policy, and Other Policies.
User Eligibility
Use of our services is open to individuals or organizations capable of entering into a legally binding contract under applicable laws. In India, users must be at least 18 years old. Minors under 18 are not permitted to register or use the Website. Users are responsible for complying with all local laws when using the Website. Pretty Queen is not liable for any legal consequences arising from unlawful use.
Account Creation
To access all features of the Website, you must register for an account. By doing so, you authorize Pretty Queen to access your account information as outlined in our Privacy Policy. We may send you emails, newsletters, or promotional content. You can opt out of these communications by contacting us.
Limitation of Liability
To the fullest extent permitted by law, Pretty Queen is not liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use the Website, including loss of data, service interruption, or financial loss. We are also not liable for punitive damages, bodily harm, or emotional distress connected to Website usage.
Copyright & Intellectual Property
All Website content—including text, images, logos, graphics, source code, and trademarks—is the exclusive property of Pretty Queen and protected under copyright law. Users agree not to copy, download, distribute, or commercially exploit any Website content without written consent. Unauthorized use may lead to legal action.
Payments
Payments on the Website are processed through third-party gateways. Pretty Queen is not responsible for payment-related delays or failures due to third-party service providers.
Order Cancellation by Pretty Queen
We may cancel orders under the following conditions:
- Pricing or product information errors
- Product unavailability
- Purchase quantity limits
- Issues flagged by fraud detection systems
We may request additional information before processing an order. If an order is cancelled post-payment, the amount will be refunded promptly.
Shipping Policy
For shipping policy details kindly refer to the shipping policy page under Policy Guidelines.
Cancellation Policy
Orders cannot be cancelled once placed, as they are processed and dispatched immediately.
Return / Exchange / Refund Policy
- Returns or exchanges are only accepted if the received item is damaged or incorrect. A clear 360° unboxing video without cuts or pauses is mandatory as proof.
- Refunds are not currently offered.
- Minor issues like stones or pearls falling off during transit can be easily fixed and are not eligible for return.
- Returns/refunds will not be accepted for issues related to personal preferences or fit.
Fraudulent Activity
Any user found committing fraud will be liable for damages and may face legal action. Pretty Queen reserves the right to recover costs and cancel user accounts involved in fraudulent transactions.
Product Colors
We make every effort to display product colors accurately. However, the color you see may vary depending on your screen settings. We do not guarantee exact color matching.
Jewellery Care Guidelines
Product Care & Disclaimer
To preserve the beauty and longevity of your jewellery, we recommend the following care guidelines:
- Avoid direct contact with harsh chemicals, perfumes, salt water, and excessive moisture.
- Handle with care and store in a dry, soft-lined box or pouch when not in use.
Proper maintenance will help extend the life of the gold plating and keep your jewellery looking its best.
Allergy & Liability Disclaimer
Pretty Queen is not responsible for any allergic reactions or skin sensitivities that may occur from wearing our products. We encourage customers with known metal allergies to review product materials carefully before purchase.
Our liability is limited strictly to the purchase value of the item. We are not liable for any incidental or consequential damages arising from the use of our products.
Feedback Policy
Users are encouraged to leave feedback after completing a purchase to help improve our services. Feedback, once submitted, cannot be edited or removed. It will be displayed with your user ID. Pretty Queen is not responsible for feedback content and reserves the right to cancel accounts receiving negative ratings based on inappropriate feedback.